Refund policy

We want you to be happy with your order. This policy explains how returns, refunds and the right of withdrawal work for both physical and digital products.

Physical products – 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days after you (or someone you nominate) receive the item, without giving any reason.

To be eligible, the item must be unused and in its original condition, with any tags still attached and in its original packaging, together with all accessories and extras it came with (such as stickers, cards, or other included items). Proof of purchase is required.

To start a return, contact us at igorklimintattoo@gmail.com. Please note that returns need to be sent to the following address: NBK, Wiesenstrasse 72, 5th floor, 40549 Düsseldorf, Germany. Please do not send items back without first requesting a return – we will confirm any further instructions by email.

Return shipping costs

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method, since we cannot issue a refund for items lost in transit back to us.

If you exercise your statutory 14-day right of withdrawal, we will refund the price of the item together with the cost of the standard delivery you originally paid for. If you chose a delivery method more expensive than our standard option, we will only refund the cost of our standard delivery.

Condition of returned items

If a returned item shows signs of handling beyond what is necessary to check it in the way you would in a physical store – for example, clothing that has been washed or worn, or artwork that has been damaged, altered, or removed from its protective packaging in a way that affects its condition – we may deduct part or all of its value from your refund to reflect the loss in value. The same applies if any accessories, tags, or other items included with your order are missing from the return.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right – these cases are not subject to the deductions described above.

Exceptions / non-returnable items

Sale items and gift cards cannot be returned. Digital products are covered separately below.

Digital products (e-books, downloadable files)

Digital products are delivered to you automatically and immediately after your payment is confirmed. By completing your purchase of a digital product, you expressly agree to immediate delivery of the digital content and acknowledge that, in doing so, you lose your right of withdrawal once delivery has started, in accordance with Article 16(m) of EU Directive 2011/83/EU. For this reason, we are unable to offer refunds or exchanges on digital products once they have been delivered, except where the file is defective or does not match its description – in that case, contact us at igorklimintattoo@gmail.com and we will make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at igorklimintattoo@gmail.com.